State Farm® Insurance Agent Brayden Hough

"Excellent customer service and I am loving my new insurance policy. Thank you to Brett for all of your help!"

"I had a great experience working with Brett during my transition to a new insurance company after 30 years. He was incredibly quick, easy to work with, informative, and genuinely helpful throughout the entire process. No wait times, one ring and was handled QUICK. Brett made everything simple and stress-free, and I really appreciated how willing he was to answer questions and make sure I understood everything, had information I needed, and open to discussing my policy for things to help benefit me and my monthly amount."

"Totally professional and quick also gave me the best price around I would definitely recommend also the process took about ten minutes on the phone paid and had my insurance immediately"

"I am not a person who can make a change easily. There are certain times that you sit down and say, you know it's time to make a change. When it comes to my car insurance, I had to change because my former insurance kept creeping up penny by penny. When I spoke to Luke at State Farm it took a few conversations before I went back to State Farm. So far I'm encouraged with my change. Thank you Luke"

"Luke was extremely helpful & efficient. He made the entire process a lot easier than I had anticipated (as insurance stuff is never fun to deal with.) Luke went above and beyond - thank you for your help!"

"Fast no hurdles friendly good experience."

"Brett was kind and friendly and very patient and made a great effort to get me a good quote for my vehicles coverage. I shopped around and found State Farm to be the most affordable.
Thank you Brett !"

"The agent we interacted with, Luke, was incredibly easy to work with. He was able to get us the best price for bundled homeowners and vehicle insurance out of all of the companies we talked to. He was very helpful with working with our bank for finalizing our homeowners policy. His communication was prompt, quick, and professional! Thanks again."

"Luke came to the rescue when I really needed it. No bs and answered my questions and prayers in one call! Highly recommend to anyone who refuses to be jerked around and get what you need done. Great guy"

"Got a text from my agent Brayden Hough that my premium had decreased 158.00!! Wow, what great news to hear"

"I have been very disappointed with the customer service at this State Farm office.

Signing up for coverage was easy, but making even simple policy changes has been frustrating. The online tools allow customers to submit requests, select an effective date, and indicate that the information will be sent directly to the local agent’s office. Unfortunately, that process doesn’t appear to accomplish much.

The agent listed on my policy, Brayden, has never communicated with me directly. Instead, all communication has come from his assistant, Luke. In my experience, his responses often feel scripted and don’t address the specific questions being asked.

For example, I submitted an online request to remove a vehicle from my policy. Luke texted me saying he needed me to call the office but never explained why. I replied and specifically asked whether there was anything additional I needed to do to complete the request. I never received a response.

After waiting more than five days, I had to submit another online request and ultimately take time out of my workday to call the office myself just to confirm when they planned to process the change. This was a time-sensitive request that could have affected my insurance billing if it wasn’t handled promptly.

To make matters worse, I also discovered that my renters insurance policy still reflected my previous residence instead of my current one. Somehow, my mailing address had been updated, but the insured address for my renters policy had not. That is a significant oversight and left me questioning how carefully my account has been maintained. Customers should not have to discover errors like this on their own.

I work in a call center myself, so taking personal calls during business hours is difficult. On more than one occasion, I’ve had to interrupt my work or use my breaks just to follow up on requests that were already submitted through State Farm’s online system.

If customers are still required to call the office before routine online requests will be processed, that should be made clear from the beginning. Otherwise, it makes the online tools feel ineffective and defeats the purpose of offering them in the first place.

I expect better communication, timely follow-up, and basic attention to detail. If my mailing address could be updated while my renters insurance continued to list my old residence, and online requests requiring an effective date still sat untouched until I called, it raises serious concerns about how customer accounts are being managed."

"Received great service at a very reasonable price."

"Friendly, Fast and Fair. Within minutes I reduced my car insurance in half."

"Brett helped me through the whole process and it went incredibly smooth! Very knowledgeable, friendly and answered every question I had regarding my policies! Thank you!"

"Luke from State Farm answered my inquiry promptly and made the change to my policy quickly. I appreciate his efforts, including getting a copy of the changes to me right away."

"Office run by integrity. Thanks Brayden and team!"

"I worked with Luke during my transition to AZ having to find new auto and renter insurance was made easy and stress free. Luke was attentive, professional, and very knowledgeable. The rates and coverages provided were exactly what I was looking for!"

"Good place and good service"

"Very knowledgable and pleasant personality. He went over the new auto policy and answered all of my questions. Thank you Luke!"

"Very friendly and knowledgeable. He was able to answer all of my concerns about my policy. I look forward to working with him and State Farm."

"Luke is outstanding. Best State Farm rep. He’s quick attentive responsive. Not even joking never had a person this good. His service exceed any service I’ve ever had. Use him for your insurance."

"I Worked with Luke and he was a true pleasure. Very helpful, professional and thorough. Still surprised and grateful for the savings here at State Farm."

"Brayden was of great with our insurance."

"The process of obtaining home and auto insurance as a new customer went smoothly and without issues; very friendly service provided by Luke."

"Awesome person,he will take care of you what exactly your needs when it comes of car insurance.And don't forget to ask about State farm life insurance too.
Fully satisfied with with his service."